Google’s ‘Project Jarvis’ May Enable AI Agents to Control Computers

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Dear Operations Professionals,

In today's rapidly evolving business landscape, staying ahead of the curve is not just an advantage—it's a necessity. That's why we're thrilled to introduce AgentsX.AI, your new go-to resource for leveraging Generative AI agents to supercharge your operations.

In each issue, we'll dive deep into:

* Cutting-edge AI agent technologies and their practical applications

* Real-world case studies of successful AI implementation in operations

* Step-by-step guides for integrating AI agents into your workflow

* Expert insights and interviews with industry leaders

* Tips and tricks to maximize efficiency and productivity using AI

Whether you're just starting to explore the potential of AI or looking to optimize your existing systems, AgentsX.AI is here to guide you through the exciting world of Generative AI in operations.

Let's embark on this journey together and unlock the full potential of your operations with AI!

Stay ahead, stay efficient,

The AgentsX.AI Team

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Google’s ‘Project Jarvis’ May Enable AI Agents to Control Computers

Google is developing an AI agent tool, codenamed ‘Project Jarvis,’ designed to autonomously navigate the web and perform tasks on behalf of users. The AI-powered tool, which is expected to manage a range of functions from email to research and appointment scheduling, could be publicly demonstrated by December, according to reporting from The Information. It’s anticipated to launch alongside the next major update to Google’s large language model, Gemini.

AI agents, also known as agentic AI, are predicted to drive the next wave of generative AI. Unlike traditional models limited to text creation, data processing, or coding, these agents aim to automate real-world tasks for workplaces. Google isn’t the only tech giant in this space; Microsoft has revealed its own agents capable of handling emails and automating customer service, while OpenAI, Anthropic, and various startups are also developing similar tools.

Earlier this year, Google Cloud introduced Vertex AI agents, leveraging Gemini to help organizations automate tasks such as answering employee benefits questions or summarizing security incidents.

Salesforce also announced its Agentforce system in September, with CEO Marc Benioff calling agents the next big leap in AI. He emphasized that while substantial investments have been made in AI, customers want tangible, actionable value.

What is an AI Agent?

Currently, generative AI relies on user prompts to generate text or images. More advanced applications can offer proactive suggestions, such as code improvements. However, an AI agent is designed to act autonomously online, completing various tasks independently.

Project Jarvis is reportedly being developed to perform just such tasks, anticipated in the upcoming Gemini model update. Unlike current large language models that require a pre-supplied dataset, Jarvis could theoretically gather, organize, and interact with data online, even performing tasks like filling out forms or making purchases.

Initially, Project Jarvis will focus on browser-based functions, aligning with Google’s Chrome market dominance. However, future plans envision agents controlling other software beyond the browser.

Competitor Efforts

Google isn’t alone in advancing AI to manage real-world tasks. Anthropic recently introduced an early version of agents within its Claude models, allowing for basic web navigation and form completion, though still in experimental stages. Microsoft has also demonstrated autonomous agents in its Copilot Studio, with partners testing automations for client onboarding and order processing. OpenAI, which has discussed agent development throughout the year, demonstrated a prototype voice assistant capable of calling to order items. OpenAI expects AI-powered agents or assistants to reach mainstream adoption in the near future, a trend bolstered by the imminent releases from multiple tech players.

Five9 to Launch Advanced AI Agents, Ushering in a ‘New Paradigm’ for Customer Experience

Five9 is set to launch its “next generation” intelligent virtual agents next week, according to CEO Mike Burkland.

During an earnings call with investors, Burkland revealed that the AI-powered service, named Five AI Agents, will operate across both voice and digital channels.

“Five9 AI agents are engineered to achieve exceptional levels of comprehension, capability, and independence through generative AI,” he explained.

“This enables them to provide an outstanding customer experience while reducing the need for interactions to be escalated to human agents.

“By combining these AI agents with AI-enhanced human agents, Five9 is shaping a new approach to customer experience (CX), which we expect will boost customer satisfaction, improve employee morale, and increase efficiency for organizations worldwide.”

Burkland noted that the new AI agents will serve as the self-service interface within Five9’s AI offering, supplementing the existing AI Agent Assist technology, which supports human agents.

He described the agents as capable of identifying, authenticating, interpreting intent, delivering information, reasoning, and taking actions independently, without human intervention—calling this a “new paradigm” for customer experience.

The earnings call coincided with Five9’s release of quarterly results, with revenue for the quarter ending September 30 increasing by 15 percent to $264.2 million, surpassing the previous record earlier this year.

AI was highlighted as a key growth driver, with Burkland noting that new AI-driven deals averaged five times the annual recurring revenue (ARR) of non-AI deals over the past year.

“With the rapid evolution of AI, CX is transforming before our eyes; we call this the new CX,” he added. “This new CX is powered by our AI platform, which remains actively aware and engaged throughout the customer journey, creating value in previously unimaginable ways.”

Although Five9 executives did not disclose specific customer names, they provided insights into recent wins.

They cited a deal with a global wireless carrier, expected to generate $4 million in ARR, and a global manufacturing deal in partnership with Verint, valued at $1.6 million in ARR.

The partnership with Verint was also discussed following an announcement from RingCentral earlier that day.

RingCentral unveiled an agreement with Verint, allowing RingCX customers to access Verint’s workforce engagement management and CX automation tools.

An analyst on the earnings call questioned Five9’s CEO about this partnership’s implications.

“They work with the entire market of CCaaS providers, and I think it’s crucial for their business to remain open and collaborate beyond Five9,” he said.

“We’re their top partner and recently won their Partner of the Year award again. We’re comfortable with them working with other providers as it broadens their market opportunities. RingCentral primarily serves the lower end of the contact center market.”

UnifyApps Secures $20M Series A to Power Enterprise AI Agents

UnifyApps, a platform for enterprise AI agents, has secured $20 million in Series A funding led by ICONIQ Growth, with additional investment from existing backer Elevation Capital. As part of this funding, ICONIQ Growth general partner Matt Jacobson has joined UnifyApps’ board of directors. This latest round raises the company’s total funding to $31 million.

Over the past year, UnifyApps has developed an extensive platform for connecting and automating enterprise operations. With the rapid increase in Software-as-a-Service (SaaS) solutions, enterprises now manage hundreds of disparate software and data applications, often leading to inefficiencies, data silos, missed cost-saving opportunities, and fragmented workflows. UnifyApps addresses these challenges by integrating deeply with all SaaS applications, providing enterprises with a unified view and control over their data. The platform allows teams to automate workflows and build enterprise-grade applications through a no-code approach.

UnifyApps is now leveraging its platform to introduce the Unified Enterprise AI Agent Platform. This new solution enables teams to create customized AI agents trained on an enterprise’s specific knowledge, serving various departments such as IT, HR, and sales.

CEO and co-founder Pavitar Singh noted that ICONIQ Growth’s network and expertise will be essential for UnifyApps’ expansion as it rolls out its AI agent platform to a global market. Alongside the new funding, UnifyApps has appointed Haitham ElKhatib as its chief revenue officer and co-founder. Previously, ElKhatib was the senior vice president of sales for growth markets at Sprinklr. His experience in scaling enterprise software will support UnifyApps in expanding its market reach and revenue growth. ICONIQ’s Matt Jacobson remarked that UnifyApps’ integration of data sources and applications enables AI to truly understand and streamline enterprise tasks.

UnifyApps has already attracted key early clients, including a leading bank, a prominent telecommunications company, and a major security firm. This customer interest highlights the demand for solutions that simplify and accelerate AI adoption in enterprises. The company has experienced rapid growth, expanding its team to over 150 employees and opening new offices in Gurgaon, Dubai, and New York.

Thank you for joining us on this exciting journey with AgentsX.AI. We hope this newsletter becomes an essential part of your toolkit as you navigate the ever-changing landscape of operations with the power of Generative AI. As you continue to explore new technologies, implement innovative strategies, and drive efficiency within your organization, remember that we’re here to support you every step of the way.

Stay connected with us for the latest insights, practical guides, and expert advice to ensure you stay ahead of the curve. Together, we can unlock new levels of productivity and success in your operations.

Until next time, keep pushing the boundaries of what's possible with AI!

Best regards,

The AgentsX.AI Team